Home Health Care & Hospice Services - Referrals
"The Choice of Hoosier Families for Generations!"
Care Coordinators
Mandi Dersch, RN Assistant Director/Clinical Manager
Lori Williams, Home Health Intake Coordinator
Amanda Bernet, RN, Home Health/Hospice Liaison Hospice Patient Care Coordinator
Telephone & Fax
Call all referrals to the Mitchell office at (812) 849-4447 or toll-free at 1-800-827-2219. Referrals may be faxed to (812) 849-3068.
Hoosier Uplands Nurses are available to answer your questions. These knowledgeable and experienced nurses will explain which services are most appropriate for you.
All services are provided without regard to race, creed, national origin, color, sex, age, disability, gender identity, sexual orientation, sex stereotyping, veteran status or lifestyle.
Eligibility
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Cheryl Boone, Hospice Billing/Accounts Receivable Manager and JoDeana McNabb, Director of Accounting Services
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Medicare for Home Health Patients
Clients must be homebound, have a skilled need for nursing, physical, speech, or ongoing occupational therapy. Home care aides, medical social services, and medical supplies necessary to the plan of care, are covered only when skilled services are involved.
Medicaid for Home Health Patients
Home Health starts immediately following hospitalization, if the discharging M.D. documents an order for home health services. When there has been no hospitalization, prior authorization must be obtained from Medicaid. Services may not begin until approval is obtained. Indiana Medicaid Managed Care, requires home care authorization by Primary Care Case Management, (PCCM), or Risk Based Managed Care, (RBMC).
Hospice Medicare/Medicaid Benefit
If ordered on the Hospice plan of care, nursing, personal care, social services, spiritual counseling, short-term inpatient stays for caregiver respite, symptom control, medication, medical equipment/supplies, continuous home care during brief periods of crisis, therapy, and dietary consultation are covered by a per diem payment.
Commercial Insurance
Employer and private insurance plan, home health care and along with fee for service or managed care coverage often covers Hospice. Per visit coverage, rather than per diem, may limit the frequency and type of service covered. The Care Coordinator contacts the insurance company to verify coverage and negotiates care arrangements with insurance case managers, when necessary. The client is informed of insurance benefits, deductibles, and co-payment responsibilities.
Private Pay
Clients may arrange with the billing department for private pay services. Hoosier Uplands will work to find a funding source for those without means to pay for needed services.
Discrimination is Againist the Law (Indiana-specific)
Hoosier Uplands Home Health Care & Hoosier Uplands Hospice complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Hoosier Uplands Home Health Care & Hospice does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Hoosier Uplands Home Home Health Care & Hospice: Provides free aids and services to people with disabilities to communicate effectively with us. Provides free language services to people whose primary language is not English.
If you need these services, contact Debbie Coleman, Director of Human Resources.
If you believe that Hoosier Uplands Home Health Care or Hoosier Uplands Hospice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person or by mail, fax, or email.
Debbie Coleman, Director of Human Resources 500 West Main Street, Mitchell, IN 47446 Telephone Number: 1-800-827-2219 or GTE's TRS 1-800-743-3333 Fax Number: 812-849-6785 Email: dcoleman@hoosieruplands.org
If you need help filing a grievance, Debbie Coleman, Director of Human Resources, is available to help you.
You can file a civil rights complaint with Indiana Civil Rights Commission (ICRC) by calling 1-800-628-2909 or filing electronically at in.gov/icrc/.
You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.gov/ocr/portal/lobb.jsf, or by mail or telephone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019; 1-800-537-7697 (TDD)
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